Senior leader · AI implementation · Product & delivery

Vishal Singh

I use AI to solve real business problems — and lead the teams and clients who see them through.

A senior professional with 14+ years across B2B SaaS — I bring AI, product and delivery leadership to hard business problems, and lead the teams and clients who make it real.

Open to senior leadership roles AI implementation Team & client leadership Hyderabad · Remote / Hybrid
Get in touch Download résumé ↓ LinkedIn →
Vishal Singh
VS
14+ yrs
AI · Product · Leadership
AI Implementation
Build & ship AI that cuts cost and lifts retention
Team & Client Leadership
Lead teams and senior / C-level clients through delivery
Product & Delivery
Product judgment with PMP-certified, on-time SDLC execution
Client Engagement & CRM
Retention, lifecycle and growth across CRM / MarTech
Core strengths

AI in front — real depth behind it

AI Implementation

I build and deploy AI tools that solve real operational problems — end to end, not slideware.

Team & Client Leadership

Lead cross-functional teams and own senior client and C-level relationships through delivery.

Client Engagement

Retention, lifecycle and growth programmes that keep customers — and revenue.

CRM Knowledge

Hands-on across CRM/MarTech — Smartico, Optimove, Solitics, HubSpot, Salesforce and more.

Product Knowledge

Roadmaps, PRDs and integrations — from idea to shipped product.

SDLC & PMP

Structured, on-time delivery — Agile/Scrum, full SDLC, PMP-certified.

About

Between the business and the build

I'm a senior product, delivery and customer leader based in Hyderabad. Over 14+ years across B2B SaaS I've led products, teams and clients — and I increasingly build and apply AI to solve the problems in front of me.

I sit comfortably between the business and the build. I can scope a problem, design the AI or product solution, lead the team that ships it, and own the client relationship through delivery. My background spans client engagement and retention, CRM and lifecycle, product management, and structured delivery — Agile, full SDLC, PMP.

And I don't just talk about AI — I ship it. See PlayerPulse and my studio, Equibyte, where I've built AI tools end to end. It keeps my hands on modern tooling and proves I can turn an idea into a working product, not just a deck.

Target: senior leadership where AI, product and customer growth meet — Head / Director level, remote or hybrid, global or India GCC. Based in Hyderabad (can't relocate); open to some travel.

Based inHyderabad, India
Experience14+ years
FocusAI · Product · Leadership
CertificationPMP
Work setupRemote / Hybrid
StatusOpen to work
Experience

Where I've delivered

Mar 2024 — Present

CRM & Customer Lifecycle Lead

The Multiple (via Straight-Talk Consulting) · Remote
  • Lead end-to-end CRM and customer-lifecycle strategy for a 100K+ active user base — onboarding, activation, retention and reactivation — plus the product backlog and cross-functional delivery in Agile.
  • Built segmentation frameworks for personalised lifecycle campaigns across Email, WhatsApp and SMS, based on behaviour, usage and engagement.
  • Designed A/B testing programmes to find high-performing journeys and offers, feeding results into campaign and budget planning.
  • Tracked activation, conversion, ARPU/LTV and churn to keep programmes profitable; built automation flows, trigger logic and loyalty/rewards features in back-office systems.
Mar 2022 — Feb 2024

Product Manager · Account Manager

Pragmatic Solutions (Techmojo Solutions) · Hybrid
  • Moved from account management into product on a B2B SaaS platform, bridging client requirements and technical delivery across engineering, QA and clients in Agile.
  • Grew recurring revenue through upsell and renewals while owning the product roadmap and third-party integrations (payments, providers, loyalty).
  • Wrote PRDs and the 6-month roadmap; owned backlog and sprint planning; reported to C-level stakeholders for data-led decisions.
2012 — 2022

Account, Project, Product & Sales roles

BERMAD India · Sigmaflow Controls · VAG Group (Germany) · Tech Mahindra
  • B2B revenue growth, enterprise client relationships and end-to-end project delivery across global technology and industrial firms.
Projects & work

Proof, not just claims

Self-made case work and AI tools that show how I think about problems — and how I build.

CRM & Retention Strategy — Skill Demo

A self-made blueprint: competitor analysis, a KPI framework, engagement rules, and a full CRM roadmap. Shows how I turn a market into a retention plan.

View the case study →
Live demo

PlayerPulse — AI retention tool

An AI-assisted retention and engagement tool I designed and built end-to-end. A browser extension captures customer activity and transaction history; an AI analyst layer turns it into churn-risk, segmentation and next-best-action on a prioritised CS action desk.

Open the live demo →
Live

Equibyte Technologies — AI product studio

My studio, where I build AI tools for customer engagement, retention and internal ops — plus early products (Signal, Flow, Lens). It keeps my hands on modern retention tooling.

Visit Equibyte →
Building

Cloud-kitchen ordering app

An ordering and engagement app for cloud kitchens in my residential community in Hyderabad — a real-world build to sharpen product, retention and delivery under live constraints. More tools to follow.

In development →
Skills

What I bring

Customer Success / CRM

LifecycleOnboardingRetention & reactivationChurn & LTVRenewalsSegmentation

CRM / MarTech tools

SmarticoSoliticsOptimoveCustomer.ioBrevoHubSpotSalesforceSegmentAmplitude

Product / Delivery

Agile & ScrumSDLCJiraConfluenceFigmaPRDsRoadmappingA/B testing

Leadership & Analytics

Cross-functional teams (12+)C-level stakeholdersP&L / quotaSQLTableauPower BIAI-assisted tooling
Certifications

Credentials

PMP

Project Management Professional — PMI, 2022
Verify credential →

Additional training: Google Project Management & Google AI Essentials.  ·  Education: B.E., Visvesvaraya Technological University (VTU).

Contact

Let's solve your next hard problem

Open to senior leadership roles where AI, product and customer growth meet — remote or hybrid, global or India GCC.

Email me Download résumé ↓ LinkedIn →
vs111142@gmail.com +91 9160 018 313 Hyderabad, India